FAQs
GENERAL
What is Ashanse?
Ashanse is a culturally inspired online store that offers handcrafted products, accessories, audiobooks and more. Our mission is to celebrate and preserve cultural heritage through artistry, storytelling, and community impact.
What kind of products do you sell?
We offer a variety of handcrafted items, home décor, accessories, and custom-designed pieces that reflect diverse cultural influences. We also provide audiobooks featuring traditional stories passed down through generations.
Are your products handmade?
Yes! Every item in our store is handcrafted and/or designed by our team, ensuring high-quality and meaningful design that honors cultural heritage.
What types of cultures are represented in your products and stories?
Our collection reflects a blend of global cultural influences, with a focus on African, Caribbean, and diasporic traditions.
Can I recommend a story or craft idea to Ashanse?
Absolutely! We welcome ideas, collaborations, and cultural contributions. If you have a story to share or a product concept that fits our mission, we’d love to hear from you. Please reach out to us through our Contact Us page.
How does Ashanse choose which charities to support?
We support organizations that align with our mission—particularly those that empower individuals with disabilities or promote education. We review each organization to ensure transparency and impact.
SHOPPING FAQs
How do I know if a product is available?
Typically all items shown on our website are in stock unless stated otherwise in the item information section. There may be some occasions where stock quantities have being incorrectly entered into our system thus showing an item being available when it is not. If this should occur, we will inform you of the problem, at which time you will have the opportunity to make a substitution or cancel your order. If you have concerns about the availability of a product, please contact us. One of our customer service representatives will assist you.
Can I request a custom or personalized product?
Yes! We offer custom and personalized designs for select products. If you have a specific request, please contact us, and we’ll work with you to create something special.
What is your return policy?
Products may be returned for a full refund, excluding shipping. Please note the following:
*Returned items must be in their original state
*All items must be received by Ashanse within fourteen days (14) of the date of purchase.
Replacement item(s) will only be shipped after the defective item has been received by Ashanse.
Do you accept bulk or wholesale orders?
We do offer bulk and wholesale pricing for certain items. Please contact us for more details if you’re interested in partnering or purchasing for events, shops, or organizations.
What are the payment options?
Ashanse accepts Mastercard, Visa, American Express, Discover Card and PayPal. Orders are processed and shipped within 1-3 days of receipt of payment.
What are the shipping options?
Ashanse uses UPS and USPS to ship all packages. You will receive a tracking number when your order has been shipped, which will enable you to track your package at every stage in the shipping process.
How long does shipping take?
Orders are processed and shipped within 1-3 days. Shipping times vary depending on your location time. You will receive tracking information once your order is on its way.
MISCELLANEOUS
Is my information private?
Ashanse will not sell the information you have provided us. You will only receive communication from our website if you have chosen to receive such communication, and when we make general announcements to our customers.
Is Your Website Secure?
All personal data and credit card details is transmitted via our website is encrypted using 128bit encryption via Secure Socket Layer (SSL). Ashanse uses security certificates on our SSL servers to ensure the highest level of security generally available. Use of this technology ensures that your data can only be read by the intended recipient. Should the data be intercepted by a 3rd party, the data’s content is not legible.
What if I have a question not addressed here?
You can reach us through our Contact Us page. We’re happy to help with any questions or inquiries!
How can I support Ashanse beyond making a purchase?
You can support Ashanse by sharing our story, recommending us to friends, leaving a review, or following us on social media. Every bit helps us grow our mission and reach more people with culture and purpose.